Cancellation letter

Cancel a service in writing, so you have a dated record of when you asked. Gyms, insurers, alarm and utility companies often accept cancellations by fax, and a fax confirmation shows exactly when yours arrived.

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You
Who it goes to

Printed on the letter and filled in on the send page.

The details

Leave empty for "as soon as possible".

Check your contract or the company's website for the fax number they use for cancellations.

Needs a handwritten-style signature? Download it, then add one with Fill & Sign PDF and fax it from there. Want a cover sheet in front? Use the cover sheet maker and attach this PDF.

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Text in [brackets] is what is still missing.

How to use this template

  1. Step 1

    Enter your details and the company's name, plus their fax number if you have it.

  2. Step 2

    Say what you are cancelling, your account number and the date.

  3. Step 3

    Tick what else you are asking for: stopping charges, a refund, returning equipment.

  4. Step 4

    Sign the letter, fax it, and keep the fax confirmation until you have their written confirmation.

Tips

Read the notice period first
Many contracts ask for 30 days' notice or cancellation before a renewal date. Pick an effective date that matches, or leave it as "as soon as possible".
Keep proof
Save the PDF, the fax confirmation and any reply. If you are charged again, those are what you show the company or your card issuer.
Watch the next statement
Check your next bank or card statement. If a charge appears after the cancellation date, contact the company first, then your card issuer.

Questions

Does a cancellation by fax count?

That depends on the contract. Many companies list a fax number, mailing address or email for cancellations; use the method your contract names when there is one. A fax gives you a transmission report with the date and time, which is useful proof.

Do I have to give a reason?

Usually not. The reason is optional in this template; leave it out if you prefer.

What if they don't confirm?

Call them with the date you faxed and the account number, and keep notes of the call. If charges continue, your card issuer or bank can help with a dispute; the fax confirmation and this letter help show when you cancelled.

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