Delete your FaxUp account and data

You can ask us to delete your FaxUp account and the data that goes with it at any time, whether you use FaxUp on iPhone, Android or faxup.net.

How to ask

1. Email [email protected] with the subject “Delete my FaxUp account and data”.
2. Send it from the email address you signed in with. If you never signed in, tell us the fax number of one fax you sent and roughly when, so we can find your device.
3. We confirm by email once the deletion is done, within 30 days.

If you have a plan, cancel it first in the App Store, Google Play or (for web plans) from the Send page on faxup.net, so you aren't charged again. Deleting the account doesn't cancel a store subscription.

What we delete

• Your account email and profile details (name, phone and fax number).
• The documents you faxed or saved as drafts, and faxes you received.
• Your fax history, notification settings and any unused credits.
• Device records and sign-in tokens linked to your account.

What we keep

Records of payments (amount, date and what was bought) are kept for as long as tax and accounting law requires, and the app stores and Stripe keep their own purchase records. These are not used for anything else.